FAQs
| SHIPPING AND RETURNS |
How long will it take to ship my order?
Orders are generally roasted on the next business day and shipped within two business days. For Canada Post shipping options, please refer to their website.
Can I pick up my order at the Queen Bean warehouse?
We do offer curbside pick up at 10-2009 Lawrence Av West. If you prefer to do so, select the pick up option at check out and we will reach out when your order is ready, so that we can set up a time for you to pick it up.
What if I haven't received updates on my order in a while?
We might be experiencing higher than normal order volumes, please allow two business days to get an update. If your order is delayed while in transit, please contact the shipping providers.
Returns and refunds
Unused products in their original package can be returned and refunded within 30 days after purchase, as well as faulty or defective products. However, customers are responsible for shipping costs involved. Returns can also be made directly to the warehouse, please contact us before doing so.
Can I return my coffee?
All coffee beans, roasted and unroasted, are final sale. However, if you are not satisfied with your order - please contact us and we will be happy to help you.
| THE BEANS |
What is the shelf life of my coffee?
The taste of your coffee beans will change over time. As it concerns green beans, not all experts are on the same page when it comes to this question - some say that the taste gets better as time passes, some disagree. We recommend keeping your green beans no longer than 2 years, as long as they are stored in the conditions mentioned below.
As it concerns roasted beans, especially ground, it is recommended to use them as close to their roasting date as possible. The fresher, the better!
How can I best store my coffee?
You can store your green or roasted beans in an airtight container or vacuum bag in the pantry, away from the light. Make sure that the pantry is neither too humid nor too dry.
Roasting profiles
Colour, taste, size, and consistency gradually change as the coffee beans go through the process of roasting. The required temperature and roasting time depends on numerous factors, including the type of bean and the desired roast. We offer three types of roast: light, medium, and dark - use below characteristics to find the best fit for you:
- Light roasts have a higher acidity, and their origin flavours tend to be more present, resulting in a wide variety of flavours and aromas.
- Medium roasts offer a bit more body and balance, taking away some complexity, but adding sweetness.
- Dark roasts are low in complexity, but give you lots of smokeyness and body.
Pricing
Please keep in mind that the price of beans can fluctuate from week to week in correlation with the international coffee markets. All prices, specifications, and offers are subject to change at Queen Bean’s discretion.
| OTHER |
Do you provide products for wholesale?
Yes we do, Please contact us if you are interested in buying wholesale.
Can your products be shipped and delivered as gifts?
Absolutely - select the gift wrapping option at checkout to have it sustainably wrapped, accompanied by a note to the receiver of your gift (optional).